For online ordering and technical assistance, and Rewarding Moments assistance:
877-333-0117 (toll free)
7:00am to 10:00pm EST Monday - Friday
9:00am to 9:00pm EST Saturday - Sunday
For corporate, retail and product inquiries:
8:00am to 8:00pm EST Monday - Friday
1. How do I return or exchange a product?
2. How can I check my order status?
3. Is it too late to change or cancel my order?
4. Do you ship internationally?
5. How do I enter a promotion code for my order?
Have another question?
View our full list of faqs
We ship anywhere in the U.S. and to multiple international locations.
Domestic shipping | International shipping | Multiple addresses | Military shipping | Ship to Store
We accept major credit cards in all of our stores and online.
Payment info overview | Secure shopping guarantee | Sales tax info | Check gift card balance
Learn how to cancel or change an order.
Cancel an order | Change an order
Our sizing charts take the guessing game out of what size to buy.
Carter's sizing chart | Oshkosh b'gosh sizing chart
Not right? Just don't like it? No problem! We want you to be happy with your purchase.
Mail returns | In-store returns | Exchanges | Price adjustments | Defective products | International returns
Let's wrap it together. Give a great gift in one easy step.
Gift box packaging | Gift cards | Wish lists
Get a sneak peek into our exclusive online and in-store promotions.
Sales | Coupons | Military discounts | Rewarding Moments
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Now earn Carter's, OshKosh & Skip Hop, too. Plus, new birthday gifts and more.
Need a special gift? Wrap up a giftcard.
Awesome animal friends make school time and mealtime a snap.
Tote all of baby’s essentials in one of our pretty, yet practical diaper bags
© 2019 Carter’s, Inc. All rights reserved. CARTER’S, COUNT ON CARTER’S, CARTER’S LITTLE BABY BASICS, EVERYTHING YOU NEVER KNEW YOU NEEDED, WITH YOU FROM THE START, CHILD OF MINE, JUST ONE YOU, SIMPLE JOYS, OSHKOSH, OSHKOSH B’GOSH, B’GOSH, BABY B’GOSH, ALWAYS BE GENUINE, SKIP*HOP, and MUST HAVES*MADE BETTER are trademarks owned by subsidiaries of Carter’s, Inc.
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