Returns

    Return your online order by mail and print your prepaid return label using our interactive return tool. You will need your order number, email, and zip code.

    Start Return



    Happiness Policy

    Not happy with it? Return it. It’s easy! If you are not completely satisfied with your purchase, you may return it with your original sales receipt, gift receipt or original packing slip. We will happily exchange the item or refund your full purchase price if returned within 90 days of purchase, less shipping and handling for online orders, for all new, non-worn product. If you don’t have your receipt, or it has been longer than 90 days since your purchase, we will exchange the item for current selling price. For your convenience, we accept returns for items purchased online by mail and also at any Carter’s or OshKosh B’gosh retail or outlet store in the United States, details below.

    In-Store Returns or In-Store Exchanges

    Any item purchased at a Company-owned Carter’s retail or outlet store, along with eligible Carter’s and Skip Hop items purchased online (those not marked ‘Return by Mail only’), may be returned or exchanged at any Company-owned Carter’s retail or outlet store in the U.S. Make sure to take your original sales receipt, gift receipt or packing slip, and the credit card used for your original purchase.

    Refunds with an Original Sales Receipt, Gift Receipt or Packing Slip

    We will happily refund the original purchase price for any new, non-worn item returned or exchanged with an original sales receipt, gift receipt or packing slip, returned within 90 days of purchase. After 90 days, items may be returned for current selling price in the form of a merchandise credit or merchandise exchange Refunds for purchases made by credit card may only be credited back to the original card used.

    Returns or Exchanges Without an Original Sales Receipt or with an Original Sales Receipt paid with a merchandise credit

    For the return of items purchased in one of our Company-owned stores in which you do not have a receipt, Carter’s and OshKosh B’gosh can look up the original purchase transaction using your Rewarding Moments information, physical address or email address. If the transaction is located, it will be processed as a return with a receipt. If we are unable to locate your receipt, we will be happy to offer a merchandise exchange at the current selling price.

    Price Adjustments

    A one-time price adjustment for items purchased will be honored if you call us within 14 days of purchase. Please call us at 877-333-0117 (toll free) or 972-265-4128 from 7am-12am EST daily (except holidays) for assistance. You may also receive a price adjustment in Carter’s and OshKosh B’gosh Company-owned stores within 14 days or purchase in-store or online. Please have your receipt available.

    Defective Products

    Carter's, OshKosh B'gosh and Skip Hop are committed to providing you with quality products. Any Carter's or OshKosh B'gosh product with a quality defect can be returned to a store for a full refund or exchange (please bring the packing slip or printed receipt). You may also contact our Consumer Affairs department at 888-782-9548 Monday-Friday 8am-4:30pm CST to make arrangements to return the item to us by mail.

    For any Skip Hop product with a quality defect, please fill out and submit this form. You can also email us at customerservice@skiphop.com.

    Online Returns and Exchanges

    For the fastest return processing, review our complete return policy and prepare your return label using our interactive return tool online at www.carters.com/returns. Complete the form on the reverse side of your packing slip, and enclose it with your merchandise. Mail your shipment to:

    Carters.com | OshKosh.com
    Attn: Returns Processing
    625 Braselton Parkway
    Braselton, GA 30517

    Note: we cannot process returns purchased from our retail stores by mail.

    Once we receive shipment, we’ll issue a credit in your original form of payment, less adjustments for shipping and handling. By using the prepaid return label, $6 will be deducted from your refund.

    For exchanges it will be necessary for us to process your exchange as a refund and reorder. For fastest service, please contact us at 877-333-0117 to place your reorder and we will waive the regular shipping charge. When we receive your return, we will credit you at the time. If applicable, prepaid label fees apply.

    I need to return: You may return it: Cost
    Carter's or OshKosh B’gosh clothing and accessories purchased online Using FedEx Ground by printing your pre-paid return label To make a return as easy as possible, print your prepaid return label using our interactive return tool. You will need your order number, email, and zip code. If you use our pre-paid label, the shipping cost ($6) will be deducted from your return credit.
    By sending the package back on your own using UPS, USPS, or Fedex (we recommend you use tracking or delivery confirmation to make sure your package arrives) You are responsible for cost of return.
    Carter’s items may be returned to any company-owned US Carter's store; OshKosh B’gosh items may be returned to any company owned US OshKosh B’gosh store. No cost
    Orders Shipped Internationally Please call us to issue a return authorization at 762-232-1399 from 7am-12am EST daily

    Happiness Policy

    Not happy with it? Return it. It’s easy! If you are not completely satisfied with your purchase, you may return it with your original sales receipt, gift receipt or original packing slip. We will happily exchange the item or refund your full purchase price if returned within 90 days of purchase, less shipping and handling for online orders, for all new, non-worn product. If you don’t have your receipt, or it has been longer than 90 days since your purchase, we will exchange the item for current selling price. For your convenience, we accept returns for items purchased online by mail and also at any Company-owned retail store in the United States, details below.

    In-Store Returns or In-Store Exchanges

    Any item purchased at a Company-owned retail store, along with eligible Skip Hop items purchased online (those not marked ‘Return by Mail only’), may be returned or exchanged at any Company-owned retail store in the U.S. Make sure to take your original sales receipt, gift receipt or packing slip, and the credit card used for your original purchase.

    Refunds with an Original Sales Receipt, Gift Receipt or Packing Slip

    We will happily refund the original purchase price for any new, non-worn item returned or exchanged with an original sales receipt, gift receipt or packing slip, returned within 90 days of purchase. After 90 days, items may be returned for current selling price in the form of a merchandise credit or merchandise exchange Refunds for purchases made by credit card may only be credited back to the original card used.

    Returns or Exchanges Without an Original Sales Receipt or with an Original Sales Receipt paid with a merchandise credit

    For the return of items purchased in one of our Company-owned stores in which you do not have a receipt, the Company can look up the original purchase transaction using your Rewarding Moments information, physical address, or email address. If the transaction is located, it will be processed as a return with a receipt. If we are unable to locate your receipt, we will be happy to offer a merchandise exchange at the current selling price.

    Price Adjustments

    A one-time price adjustment for items purchased will be honored if you call us within 14 days of purchase. Please call us at 877-333-0117 (toll free) or 972-265-4128 from 7am-12am EST daily (except holidays) for assistance. You may also receive a price adjustment in Company-owned stores within 14 days or purchase in-store or online. Please have your receipt available.

    Online Returns and Exchanges

    For the fastest return processing, review our complete return policy and prepare your return label using our interactive return tool online at www.carters.com/returns. Complete the form on the reverse side of your packing slip, and enclose it with your merchandise. Mail your shipment to:

    Carters.com | OshKosh.com | SkipHop.com
    Attn: Returns Processing
    625 Braselton Parkway
    Braselton, GA 30517

    Note: we cannot process returns purchased from our retail stores by mail.

    Once we receive your return, we’ll issue a credit in your original form of payment, less adjustments for shipping and handling. By using the prepaid return label, $6 will be deducted from your refund.

    For exchanges, it will be necessary for us to process your exchange as a refund and reorder. For faster service, please contact us at 877-333-0117 to place your reorder and we will waive the regular shipping charge. When we receive your return, we will credit you at the time. If applicable, prepaid label fees apply.

    I need to return: You may return it: Cost
    Carter's or OshKosh B’gosh clothing and accessories purchased online Using FedEx Ground by printing your pre-paid return label To make a return as easy as possible, print your prepaid return label using our interactive return tool. You will need your order number, email, and zip code. If you use our pre-paid label, the shipping cost ($6) will be deducted from your return credit.
    By sending the package back on your own using UPS, USPS, or Fedex (we recommend you use tracking or delivery confirmation to make sure your package arrives) You are responsible for cost of return.
    Carter’s items may be returned to any company-owned US Carter's store; OshKosh B’gosh items may be returned to any company owned US OshKosh B’gosh store. No cost
    Orders Shipped Internationally Please call us to issue a return authorization at 762-232-1399 from 7am-12am EST daily

    Purchases from Other Stores and Online Retailers

    Skip Hop products are sold through a number of established stores with online channels. For items purchased at stores or websites other than those owned by the Company, please contact that retailer for assistance. Refunds and Exchanges will be subject to the policy of that retailer.

    Purchases from Amazon

    Amazon is an authorized online retailer of Skip Hop products. However, "Third-Party Marketplace" sellers on Amazon are not authorized by the Company (even in cases where their sales are fulfilled by Amazon). While some of these sellers may sell genuine merchandise, many are selling counterfeit products. Given the widespread problems with these types of sellers, our policy is to exclude all of them from coverage under this policy. To be confident that you are always buying authentic products, we suggest staying away from deals that sound "too good to be true," and be sure you see our brand name or logo before you order:

    amazon

    Unauthorized Retailers & Counterfeits

    In recent years, Skip Hop’s iconic and innovative designs unfortunately have become targets for counterfeit manufacturers. While not always easy to detect, these counterfeit products often are made with inferior and potentially dangerous materials. We take this issue seriously and are continuously working to remove fake products from the market. Counterfeit products are excluded from coverage under this policy.

    Products sold on Ebay.com are not authorized by us, and are therefore excluded from coverage under this policy. Hand-me-down products are also excluded.

    We are committed to protecting our consumers. If you come across a suspicious website, or feel you've been the victim of a counterfeit, please email us directly at contactus@carters.com.

    Limited Warranty

    Skip Hop is committed to providing you with quality products and stand behind our products with the following 2-year limited warranty against defects in materials and workmanship. This warranty is non-transferrable and only applies to the original purchaser. All refunds and exchanges are issued at the discretion of Skip Hop. This limited warranty does not cover:

    • Damages caused by normal wear and tear (i.e., hook-and-loop wear, etc.)
    • Damages resulting from repair or alteration of the product (except by Skip Hop)
    • Damages resulting from improper use, including any use or care not in accordance with the product instructions
    • Damages resulting from airlines or airport staff
    • Defects resulting from improper storage, such as outdoors or in damp environments
    • Products that are re-sold, given away, or in any other case where you are not the first and original owner
    • Products without receipt or proof of purchase
    • Products purchased outside of North America
    • Products that are not purchased through an authorized Skip Hop retailer (online or in-store)

    Remedies under this warranty are limited to repair or replacement of the product or components of the product. In no event will Skip Hop or any of its retailers, dealers, distributors, or resellers be liable for incidental, indirect or consequential damages relating to the product (including any repaired or replacement product or component) or its use. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you.