Skip Hop Product Care

To clean your Skip Hop bags , care instructions can be found on the inner tag of each item.

And here are some general guidelines for a few of our most popular items:

• Canvas bags (Duo, Dash, Via Messenger): Spot clean/hand wash with a damp cloth; mild detergent may be used; lay flat to dry (air dry only).
• All other bags: Spot clean/hand wash with a damp cloth; mild detergent may be used; lay flat to dry (air dry only).
• Toys: Spot clean with a damp cloth; mild detergent may be used. Do not submerge any items with batteries in water.
• Playspot: Spot clean with a damp cloth; mild detergent may be used. Do not submerge in water, do not wash in dishwasher, do not weatherproof. Not designed for outdoor use.
• Feeding (bottles, utensils, plates and bowls): Dishwasher safe.

Cleaning your Pronto Mini Changer is easy.

• For the removable changing pad: Clean with wet cloth only. Do not machine wash.
• For the canvas diaper pouch: Zip off the pouch and machine wash it, then hang to dry.

Many Skip Hop bags have magnetic closures that make accessing things easier (and quieter) than Velcro or snaps. Rest assured that the magnets are too weak to damage most items, such as credit cards, digital cameras or transportation cards with magnetic strips

However, be careful with smartphones and tablets, as many have hard drives that are susceptible to damage by strong magnets. Check the user manuals for a magnet warning, and always keep these items in a case to be safe. Similarly, be careful with magnetized hotel room key cards, which can be sensitive. Keep them in your wallet or in a case, not floating in your bag where they may come in contact with the bag magnets.

To request a replacement part, please click here.

Skip Hop bags hold a lot of stuff ! Our deceivingly streamlined bags come in shapes that were created to fit well on the back of a standard stroller, while also looking great as a shoulder bag. Even with this smaller profile, the bags still hold more than enough items for a day out with two children. All of our bags have a wide variety of compartments and zippered pockets specially designed to carry and organize all of the things a parent and baby needs.

Our bags are designed to easily attach to any full-size stroller model, whether it has two separate handlebars or one long horizontal handlebar (such as on jogging strollers and most double strollers). Double strollers that have a middle handlebar will also work with our bags. For double strollers with only two handlebars spaced far apart, our bags will not attach via the stroller straps, but their particular dimensions will allow bags to be hung by the shoulder strap to achieve the right length.

The Duo Double was designed and intended for use only with a double side by side stroller. It's not advisable to use it on a single stroller or tandem (front and back) double stroller

We've made it easy for you! Just go to the individual product page and look for the corresponding assembly instructions as a downloadable PDF. We have also included assembly instructions for all of our Skip Hop items here .

Skip Hop's iconic and innovative designs have become a target for counterfeit manufacturers. While not always easy to detect, these products are made with inferior and potentially dangerous materials. We take this issue very seriously and are working to remove fake Skip Hop products from the market.

To be confident that you are always buying authentic Skip Hop products, we urge you to buy from an authorized retailer. Please use our store locator to find a retailer near you. You can buy online at SkipHop.com. Amazon is also an authorized Skip Hop retailer, but many "Third Party Marketplace" sellers are not (even when the sale is fulfilled by Amazon). "Third Party Marketplace" sellers have been known to sell counterfeit products and are not covered under our warranty.

Skip Hop, Inc. (“Skip Hop”) is committed to providing you with quality products, and we stand behind our Skip Hop products (“Products”) with the following 2-year limited warranty against defects in materials and workmanship. Because Skip Hop cannot control the quality of products sold by unauthorized sellers, this limited warranty applies only to Products that were purchased from Skip Hop or a Skip Hop authorized seller in the United States of America, unless otherwise prohibited by law. Skip Hop reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites.

This warranty is non-transferrable and only applies to the original end user purchaser or gift recipient. This limited warranty does not cover:

• Damages caused by normal wear and tear (e.g., hook-and-loop wear)
• Damages caused by negligence
• Damages caused by misuse
• Damages resulting from repair or alteration of the Product (except by Skip Hop)
• Damages resulting from improper use, including any use or care not in accordance with the product instructions
• Damages resulting from airlines or airport staff
• Defects resulting from improper storage, such as outdoors or in damp environments
• Products that are re-sold, given away, or in any other case where you are not the first and original owner
• Products purchased outside of the United States of America

Purchasers of Products who wish to make a warranty claim based upon a Product defect should contact us at [email protected] or 888.782.9548 and have information available regarding where and when you purchased your Product. If your request is approved, you will then need to send Skip Hop a picture of your product along with reference to your approval number to: [email protected].

You must submit your warranty request within two years of the date of purchase. Skip Hop reserves the right to require the customer to send the product at issue to Skip Hop. Please note that you are responsible for costs incurred in mailing requested materials to Skip Hop.

Skip Hop will repair or replace a defective Product that is covered by this limited warranty or will refund the purchase price of the Product in the event Skip Hop is unable to provide a replacement and repair is not commercially practicable or cannot be timely made.

There are no warranties which extend beyond those stated herein. Any implied warranties that may be applicable to Products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event will Skip Hop be liable for any special, incidental, indirect or consequential damages relating to the product (including any repaired or replacement product or component) or its use, whether based upon breach of this limited warranty, breach of contract, or strict liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

If you have any questions about whether a seller is authorized, call us at 888.782.9548 or email us at [email protected].

If you would like a physical copy of this Limited Warranty, feel free to print this webpage, call our Customer Service team at 888.782.9548, or write us at [email protected], and we’d be happy to send you a copy.

Effective Date: 9/1/2021