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Customer Service

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We’re listening – and here are answers to your most frequently asked questions.
Our staff is standing by to assist.

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Communication at your convenience.

For non urgent matters, use our email form to submit general inquiries and communicate with a representative at your convenience.

Report missing and damaged orders/items

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Order Assistance

Online ordering, technical, and Carter's Rewards® assistance available toll free:

Call us
(877) 333 0117
  • Monday - Friday 8:00 AM to 9:00 PM ET.
  • Saturday - Sunday 9:00 AM – 5:30 PM ET.

Consumer Affairs

For general inquiries, including corporate information, retail store experience and product inquiries, assistance is available toll free:

Call us
(888) 782 9548
  • Monday - Friday 8:00 AM to 9:00 PM ET.

Media Inquiries

For all media inquiries, please send to email below: