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Skip Hop offers a 30-day return policy to exchange or receive a full refund, less the cost of shipping.

The following items cannot be returned or exchanged:

 

  • Items without receipt or proof of purchase
  • Items purchased on sale
  • Items not purchased on Skiphop.com (purchases made at one of our retailers, must be returned to them directly)
  • Used items, without all tags and/or wraps attached

 

To Return or Exchange an item, please complete the form here

Please note: You must have Adobe Acrobat Reader installed on your computer to view and print the return form. If you don't, it can be downloaded for free here.

Once your item is received and inspected by our Customer Service Team (usually within 72 hours of receipt), your claim will be processed and a credit, refund, or replacement will be issued within 7 – 14 business days. Please note that depending on the product and shipping address, it may take an additional 2-10 business days to receive a replacement.

 



 

Unauthorized Retailers & Counterfeits

 

Skip Hop’s iconic and innovative designs have become a target for counterfeit manufacturers. While not always easy to detect, these products are made with inferior and potentially dangerous materials. We take this issue very seriously and are working to remove fake Skip Hop products from the market.

Amazon is an authorized Skip Hop retailer, but many "Third-Party Marketplace" sellers are not (even when the sale is fulfilled by Amazon). "Third-Party Marketplace" sellers have been known to sell counterfeit products and are not covered under our warranty.

To be confident that you are always buying authentic Skip Hop products, we urge you to buy from an authorized Retailer. Please use our Store Locator to find a retailer near you. We also suggest confirming that Amazon is the actual seller when shopping on Amazon.com and staying away from deals that sound "too good to be true."

Skip Hop is committed to protecting our consumers--if you run across a suspect site, or feel you've been the victim of a counterfeit site, please email us directly at customerservice@skiphop.com.