Customer Care


Have a question? Please read the Frequently Asked Questions.

If your question is not answered in the FAQ or you have other comments, concerns, or feedback please feel free to get in touch with us:
Phone: 877-4-SKIPHOP or 212-868-9850
(Monday-Friday 10AM-6PM Eastern Standard Time)
Fax: 646-607-1989

Return/Exchange Policy

To download the return/exchange form please click here (Note: You must have Adobe Acrobat Reader installed on your computer to view and print this file. If you don't, it can be downloaded for free here.

If an item is damaged during shipping, please notify us immediately at or 877-4-SKIPHOP.

All items purchased from Skip Hop can be returned within 30 days of delivery for an exchange or a full refund of the price of the item and must include the original receipt. All Bags (including The Pronto): must be in unused, perfect condition, with all tags and/or wraps attached.

If you are exchanging an item, please note that shipping charges to Skip Hop as well as return shipping is paid by the customer. Shipping on returned items is not refundable, unless the reason for the exchange or return is due to an error by Skip Hop (e.g. wrong item/color).

Skip*Hop will only return/exchange items purchased through and a copy of your receipt is required. Items purchased through a Skip*Hop retailer must be returned/exchanged through that specific retailer, observing their particular return/exchange policy.

Sale Item Policy

Items purchased on sale cannot be returned or exchanged.

Replacement Parts

To order bag straps or pads please click here. To order the correct replacement strap, please look inside your bag to determine the country of origin. Bags are either made in El Salvador or China. Please select the correct strap.


We understand the sensitivity of your personal information and Skip Hop will not share or sell your personal information with other parties. When you order with us, we ask for your personal email address so we can communicate with you about your order, send you an order confirmation, and occasionally tell you about exciting Skip Hop news. You may opt-out if you no longer wish to receive communications from us.

All other personal information is used for order processing purposes and is kept private and secure.