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Where can I buy Skip Hop products?

Lots of places! Skip Hop is sold at finer department stores, large baby chains and independent children's retailers all over the country, as well as at select retailers in Canada and other parts of the world. Click here to locate the retailer nearest you.


U.S. residents can also buy all Skip Hop products in our online store.


How do I clean my Skip Hop bag?

For your convenience, care instructions can be found on the inner tag of each item. And here are some general care guidelines for a few of our most popular products:


  • Canvas bags (Duo, Dash, Via Messenger): Spot clean/hand wash with a damp cloth; mild detergent may be used; lay flat to dry (air dry only).
  • All other bags: Spot clean/hand wash with a damp cloth; mild detergent may be used; lay flat to dry (air dry only).
  • Toys: Spot clean with a damp cloth; mild detergent may be used. Do not submerge any items with batteries in water.
  • Playspot: Spot clean with a damp cloth; mild detergent may be used. DO NOT submerge in water, DO NOT wash in dishwasher, DO NOT weather proof. Not designed for outdoor use.
  • Feeding (bottles, utensils, plates and bowls): Dishwasher safe.


How can I clean the Pronto Mini Changer?

It's easy!

  • For the removable changing pad: Clean with wet cloth only. Do not machine wash.
  • For the canvas diaper pouch: Zip off the pouch and machine wash it, then hang to dry.


Can I get a replacement strap or pad?

Why, yes you can! For any replacement parts please fill out the form here.



Do you offer gift wrapping, gift cards or gift certificates?

We love a pretty package, too, but unfortunately we don't offer gift wrapping at this time. We also do not offer gift certificates or gift cards, though we are working on it! In the meantime, we have plenty of retail partners that offer gift cards, such as Giggle, Buy Buy Baby, Babies R Us or Amazon.



How do I return a bag?

We're happy to help with that! Please see our Returns page.



Will Skip Hop ever share my personal information?

Rest assured that Skip Hop will not sell your personal information or share it with other parties. When you order with us, we ask for your personal email address only so we can communicate with you about your order, send you an order confirmation, and occasionally tell you about exciting Skip Hop news. You may opt out if you no longer wish to receive communications from us. All other personal information is used for order processing purposes and is kept private and secure.



Are Skip Hop products safe for my children?

There are SO many standards when it comes to product safety. And as parents ourselves, we think there should be! From physical to chemical to mechanical and beyond, we’re fanatical about meeting and exceeding every safety standard so that children can use our products with joyous abandon. If we’re not in love with everything about what we make, we don’t consider it ready for you.



I'd like to carry Skip Hop products in my store.

We're flattered! If you're a retailer and would like information on carrying Skip Hop products in your store, please email us at sales@skiphop.com.



Where can I find assembly instructions for my product?

We've made it easy for you! Just go to the individual product page and look for the corresponding assembly instructions as a downloadable pdf.



Do Skip Hop bags hold a lot of stuff?
They sure do! Our deceivingly streamlined bags come in shapes that were created to fit well on the back of a standard stroller, while also looking great as a shoulder bag. Even with this smaller profile, the bags still hold more than enough items for a day out with two children. All of our bags have a wide variety of compartments and zippered pockets specially designed to carry and organize all of the things a parent and baby needs.



What kind of strollers do Skip Hop diaper bags work on?

Many! Our bags are designed to easily attach to any full-size stroller model, whether it has two separate handlebars or one long horizontal handlebar (such as on jogging strollers and most double strollers). Double strollers that have a middle handlebar will also work with our bags. For double strollers with only two handlebars spaced far apart (like the Maclaren Twin Traveller), our bags will not attach via the stroller straps, but their particular dimensions allow bags to be hung by the shoulder strap to achieve the right length.



Does the new Duo Double Bag fit on a single or tandem double stroller?

We don't recommend it! The Duo Double was designed and intended for use ONLY with a double side by side stroller. It's not advisable to use it on a single strollers or tandem (front and back) double stroller.



Will magnetic closures damage my credit cards and/or electronics?

Many Skip Hop bags have magnetic closures that make accessing items easier (and quieter) than Velcro or snaps. Rest assured that the magnets are too weak to damage most items, such as credit cards, digital cameras or transportation cards with magnetic strips.


However, be careful with smartphones and iPods, as many have hard drives that are susceptible to damage by strong magnets. Check the user manuals for a magnet warning, and always keep these items in a case to be safe. Similarly, be careful with magnetized hotel room key cards, which can be sensitive. Keep them in your wallet or in a case, not floating in your bag where they may come in contact with the bag magnets.