FAQ

Where can I buy Skip Hop products? Back to top
You can find Skip Hop products in finer department stores and independent children's retailers all over the country, as well as select retailers in Canada and other parts of the world. Click here to locate the retailer nearest you. You can also buy all Skip Hop products in our online store.

What color should I get? Back to top
Some people buy colors that work well with their strollers - either by choosing a matching color or a great contrasting color. Others just go for a color they love, or they choose a unisex color that both parents like. But the most important thing is to express your individuality and choose a color that's you! We have a lot to choose from, so have fun.

Are you coming out with new colors and styles? Back to top
We try to roll out fun, hip, snazzy, exciting new colors every season. In addition, we're always working to create new products that help moms and dads with their everyday parenting tasks. Expect to see a variety of new products from Skip Hop in the coming year.

What kind of strollers do Skip Hop diaper bags work on? Back to top
Skip Hop diaper bags can attach to a wide variety of strollers. In fact, the bag easily attaches to any full-size model, whether it has two separate handlebars or one long horizontal handlebar (such as on jogging strollers and most double strollers). Double strollers that have a middle handlebar will also work with our bags. For double strollers with only two handlebars spaced far apart (like the Maclaren Twin Traveller), our bags will not attach via the stroller straps, but their particular dimensions allow bags to be hung by the shoulder strap to achieve the right length.

Does the new Duo Double Bag fit on a single or tandem double stroller? Back to top
The Duo Double was designed and intended for use ONLY with a double side by side stroller. We do not recommend it for use with any single or tandem double stroller.

How do I clean my Skip Hop bag? Back to top

Instructions on how to care for items are on the inner tag of each item.

Canvas bags (Duo, Dash, Via Messenger): Spot clean/ hand wash with a damp cloth; mild detergent may be used; lay flat to dry (air dry only)

All other bags: Spot clean/ hand wash with a damp cloth; mild detergent may be used; lay flat to dry (air dry only)

Toys: Spot clean with a damp cloth; mild detergent may be used. Do not submerge singing sheep or birdie in water!

Playspot: DO NOT submerge in water, DO NOT wash in dishwasher, Not weather proof/ Not designed for outdoor use

Feeding (plates and bowls): Dishwasher safe!

How can I clean the Pronto Mini Changer?
There should be washing instructions on the tag inside the Pronto where the zippered pouch is. If you missed it, here is what it says: "Do not machine wash removable coated changing pad. Clean with wet cloth only. Canvas diaper pouch: zip off pouch, machine wash, hang to dry."

Can I get a replacement strap or pad? Back to top
If you've lost your shoulder strap or would like to get a replacement pad, you can order them here.

Does it hold a lot of stuff? Back to top
Our Skip Hop bags are deceivingly streamlined. Their shapes were created to fit well on the back of a standard stroller, while also looking great as a shoulder bag. Even with this smaller profile, the bags still hold quite a lot of items - more than enough for a day out with two children. And if you need even more room, our expo has an expansion zipper that allows it to accommodate even more stuff than the duo and dash. All of our bags have a wide variety of compartments and zippered pockets specially designed to carry all of the things a parent and baby needs. Many parents find that the number of pockets and easy organization are one of our bags' great assets!

Do you ship to Hawaii, Alaska or overseas? Back to top
We ship to retailers all over the world. But for consumers who are not in the continental US, we can't ship products to you yet. But no worries, there are retailers all over the US and in many parts of the world who will ship to you. Just check out our retailers here.

Do you offer express shipping? Back to top
Yes! We now offer express shipping in the continental US.

Do you offer gift wrapping, gift cards or gift certificates? Back to top
At this time we do not offer gift wrapping, cards or certificates, but we have plenty of retailers that do! Please check out some of our online retailers such as www.giggle.com, www.buybuybaby.com, www.babiesrus.com or www.amazon.com.

How do I return a bag? Back to top
Return information can be found on our customer service page located here (click on the link above).

What kind of warranty does Skip*Hop Offer on its products? Back to top
Here at Skip Hop, we take great pride in the quality of the craftsmanship of each and every item we produce. We are firmly committed to providing our customers best-in-class, high quality, genuine Skip Hop products through Authorized Skip Hop retailers, and we stand behind that by offering the a lifetime warranty against defects in materials and workmanship for as long as the original owner has the product.

This warranty does not cover damages caused by improper care, accidents, normal wear and tear, or the natural breakdown of materials (i.e., zipper wear, Velcro wear, etc.). It also does not cover products that are re-sold, given away, or in any other case where you are not the first and original owner.

We only honor warranties on Skip Hop products purchased through Authorized Skip Hop retailers, online and in-store, and require a receipt or proof of purchase. Products that are not purchased from an authorized retailer are not covered under our warranty, and may be counterfeit, used, defective or not designed for use in the USA and Canada, and may even endanger your baby or your health with inferior materials and workmanship. If you choose to purchase from a non-authorized retailer, you purchase at your risk and these products are not valid for warranty or support. Purchasing genuine Skip Hop products only through Authorized Skip Hop retailers is the best for you and your baby.

You can find a list of Authorized Skip Hop retailers on our Store Locator page. Please note that while Amazon is an Authorized Skip Hop retailer, many "Marketplace" sellers are not and have been known to trade in counterfeit and used products. Please confirm that Amazon or another authorized retailer is the seller of record.

Will magnet closures effect damage my credit cards and electronics? Back to top
Our bags have magnet closures that make getting in and out of your Skip Hop bag easier (and quieter) than Velcro or snaps. Our magnets are too weak to damage most magnetic strip cards and electronics, but here is a list that will help keep all of your items safe:

The magnets will not damage credit cards or transportation cards with magnetic strips.

The magnets will not damage cell phones or digital cameras.

Be careful with i-pods and smart-phones; many have hard drives that are susceptible to damage by strong magnets. Check the User Manuals for a Magnet Warning, and always keep these items in a case to be safe.

Be careful with magnetized hotel room key cards-these magnets are more sensitive. Keep them in your wallet or a case, not floating in your bag where they may come in contact with the bag magnets.

Assembly Instructions for Home & Nursery Products Back to top
Download Chow Assembly Instructions (PDF)
Download Playspot Assembly Instructions (PDF)
Download Splash Assembly Instructions (PDF)
Download Toolbox Assembly Instructions (PDF)

I'd like to carry Skip Hop products in my store. Back to top
If you're a retailer and would like information on how to carry Skip Hop products in your store, check out this page or email us at sales@skiphop.com.

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