Frequently Asked Questions

Where can I buy Skip Hop products?
You can find Skip Hop products in finer department stores and independent children's retailers all over the country, as well as select retailers in Canada and other parts of the world. Click here to locate the retailer nearest you. You can also buy all Skip Hop products in our online store.

What color should I get?
Some people buy colors that work well with their strollers - either by choosing a matching color or a great contrasting color. Others just go for a color they love, or they choose a unisex color that both parents like. But the most important thing is to express your individuality and choose a color that's you! We have a lot to choose from, so have fun.

Are you coming out with new colors and styles?
We try to roll out fun, hip, snazzy, exciting new colors every season. In addition, we're always working to create new products that help moms and dads with their everyday parenting tasks. Expect to see a variety of new products from Skip Hop in the coming year.

What kind of strollers do Skip Hop diaper bags work on?
Skip Hop diaper bags can attach to a wide variety of strollers. In fact, the bag easily attaches to any full-size model, whether it has two separate handlebars or one long horizontal handlebar (such as on jogging strollers and most double strollers). Double strollers that have a middle handlebar will also work with our bags. For double strollers with only two handlebars spaced far apart (like the Maclaren Twin Traveller), our bags will not attach via the stroller straps, but their particular dimensions allow bags to be hung by the shoulder strap to achieve the right length.

Does the new Duo Double Bag fit on a single or tandem double stroller?
The Duo Double was designed and intended for use ONLY with a double side by side stroller. We do not recommend it for use with any single or tandem double stroller.

Is the Denim used for the Denim Duo and Dash color safe?
Like many denim fabrics, sometimes there can be extra dye present in the fabric. If this is the case, please refer to the washing instructions below. Note: Please wash denim with dark or like colors, as it may bleed.

How do I clean my Skip Hop bag?
Our canvas models can be machine washed. The first course of action is to spot clean the bag. If the canvas bag still needs additional cleaning, then it can be machine washed. Take off the shoulder strap and spray any big stains with spot remover, then wash using the regular cycle on warm/cold and hang to dry. We also recommend washing on the gently cycle, and including a few towels so that the bag isn’t by itself in the washing machine. This will balance the weight and keep the bag from banging against the side of the machine. Denim should be turned inside-out before washing. Corduroy items should only be spot cleaned and not machine washed - you can also hand wash the corduroy. Washing machine spin cycles can cause excess wear to the corduroy.

How can I clean the Pronto Mini Changer?
There should be washing instructions on the tag inside the Pronto where the zippered pouch is. If you missed it, here is what it says: "Do not machine wash removable coated changing pad. Clean with wet cloth only. Canvas diaper pouch: zip off pouch, machine wash, hang to dry."

Can I get a replacement strap or pad?
If you've lost your shoulder strap or would like to get a replacement pad, you can order them here.

Does it hold a lot of stuff?
Our Skip Hop bags are deceivingly streamlined. Their shapes were created to fit well on the back of a standard stroller, while also looking great as a shoulder bag. Even with this smaller profile, the bags still hold quite a lot of items - more than enough for a day out with two children. And if you need even more room, our expo has an expansion zipper that allows it to accommodate even more stuff than the duo and dash. All of our bags have a wide variety of compartments and zippered pockets specially designed to carry all of the things a parent and baby needs. Many parents find that the number of pockets and easy organization are one of our bags' great assets!

Do you ship to Hawaii, Alaska or overseas?
We ship to retailers all over the world. But for consumers who are not in the continental US, we can’t ship products to you yet. But no worries, there are retailers all over the US and in many parts of the world who will ship to you. Just check out our retailers here.

Do you offer express shipping?
Unfortunately, we do not offer express shipping. We use UPS Ground for our orders and the shipping time is 5-10 business days. Please check out our store locator as we have many retailers that do offer express shipping!.

Do you offer gift wrapping, gift cards or gift certificates?
At this time we do not offer gift wrapping, cards or certificates, but we have plenty of retailers that do! Please check out some of our online retailers such as www.babystyle.com, www.babycenter.com, or www.amazon.com. .

How do I return a bag?
Return information can be found on our customer service page located here (click on the link above).

What kind of warranty does Skip*Hop Offer on its products?
Here at Skip*Hop, we stand behind our products and we take great pride in the quality of the craftsmanship of each and every item we produce. This is why we warrant all of our products against defects in materials and workmanship for as long as the original purchaser owns them.*

We ask that you return all defective products for our evaluation. This helps us to provide the best quality assurance to our customers. All defective items returned for warranty service will be replaced at our discretion.

*Please Note: This warranty does not cover damages caused by improper care, accidents, normal wear and tear, or the natural breakdown of materials (i.e., zipper wear, Velcro wear, etc.)

Assembly Instructions for Home & Nursery Products
Download Chow Assembly Instructions (PDF)
Download Playspot Assembly Instructions (PDF)
Download Splash Assembly Instructions (PDF)
Download Toolbox Assembly Instructions (PDF)

I'd like to carry Skip Hop products in my store.
If you're a retailer and would like information on how to carry Skip Hop products in your store, check out this page or email us at sales@skiphop.com.

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