For online ordering and technical assistance, and Rewarding Moments assistance:
877-333-0117 (toll free)
7:00am to 10:00pm EST Monday - Friday
9:00am to 9:00pm EST Saturday - Sunday
For corporate, retail and product inquiries:
8:00am to 8:00pm EST Monday - Friday
1. How do I return or exchange a product?
2. How can I check my order status?
3. Is it too late to change or cancel my order?
4. Do you ship internationally?
5. How do I enter a promotion code for my order?
Have another question?
View our full list of faqs
We ship anywhere in the U.S. and to multiple international locations.
Domestic shipping | International shipping | Multiple addresses | Military shipping | Ship to Store
We accept major credit cards in all of our stores and online.
Payment info overview | Secure shopping guarantee | Sales tax info | Check gift card balance
Learn how to cancel or change an order.
Cancel an order | Change an order
Our sizing charts take the guessing game out of what size to buy.
Carter's sizing chart | Oshkosh b'gosh sizing chart
Not right? Just don't like it? No problem! We want you to be happy with your purchase.
Mail returns | In-store returns | Exchanges | Price adjustments | Defective products | International returns
Let's wrap it together. Give a great gift in one easy step.
Gift box packaging | Gift cards | Wish lists
Get a sneak peek into our exclusive online and in-store promotions.
Sales | Coupons | Military discounts | Rewarding Moments
Your need-to-know product information destination.
Now earn Carter's,OshKosh & Skip Hop, too. Plus, new birthday gifts and more.
Need a special gift? Wrap up a giftcard.
Awesome animal friends make school time and mealtime a snap.
Tote all of baby’s essentials in one of our pretty, yet practical diaper bags