Returns

    Return you online order by mail and print your prepaid return label using our interactive return tool. You will need your order number, email, and zip code.

    Start Return



    Happiness Policy

    Not happy with it? Return it. It’s easy! If you are not completely satisfied with your purchase, you may return it with your original sales receipt, gift receipt or original packing slip. We will happily exchange the item or refund your full purchase price if returned within 90 days of purchase, less shipping and handling for online orders, for all new, non-worn product. If you don’t have your receipt, or it has been longer than 90 days since your purchase, we will exchange the item for current selling price. For your convenience, we accept returns for items purchased online by mail and also at any Carter’s or OshKosh B’gosh retail or outlet store in the United States, details below.

    In-Store Returns or In-Store Exchanges

    Any item purchased at a Company-owned Carter’s retail or outlet store, along with eligible Carter’s and Skip Hop items purchased online (those not marked ‘Return by Mail only’), may be returned or exchanged at any Company-owned Carter’s retail or outlet store in the U.S. Make sure to take your original sales receipt, gift receipt or packing slip, and the credit card used for your original purchase.

    Refunds with an Original Sales Receipt, Gift Receipt or Packing Slip

    We will happily refund the original purchase price for any new, non-worn item returned or exchanged with an original sales receipt, gift receipt or packing slip, returned within 90 days of purchase. After 90 days, items may be returned for current selling price in the form of a merchandise credit or merchandise exchange Refunds for purchases made by credit card may only be credited back to the original card used.

    Returns or Exchanges Without an Original Sales Receipt or with an Original Sales Receipt paid with a merchandise credit

    For the return of items purchased in one of our Company-owned stores in which you do not have a receipt, Carter’s and OshKosh B’gosh can look up the original purchase transaction using your Rewarding Moments information, physical address or email address. If the transaction is located, it will be processed as a return with a receipt. If we are unable to locate your receipt, we will be happy to offer a merchandise exchange at the current selling price.

    Price Adjustments

    A one-time price adjustment for items purchased will be honored if you call us within 14 days of purchase. Please call us at 877-333-0117 (toll free) or 972-265-4128 from 7am-12am EST daily (except holidays) for assistance. You may also receive a price adjustment in Carter’s and OshKosh B’gosh Company-owned stores within 14 days or purchase in-store or online. Please have your receipt available.

    Defective Products

    Carter's, OshKosh B'gosh and Skip Hop are committed to providing you with quality products. Any Carter's or OshKosh B'gosh product with a quality defect can be returned to a store for a full refund or exchange (please bring the packing slip or printed receipt). You may also contact our Consumer Affairs department at 888-782-9548 Monday-Friday 8am-4:30pm CST to make arrangements to return the item to us by mail.

    For any Skip Hop product with a quality defect, please fill out and submit this form. You can also email us at customerservice@skiphop.com.

    Online Returns and Exchanges

    For the fastest return processing, review our complete return policy and prepare your return label using our interactive return tool online at www.carters.com/returns. Complete the form on the reverse side of your packing slip, and enclose it with your merchandise. Mail your shipment to:

    Carters.com | OshKosh.com
    Attn: Returns Processing
    625 Braselton Parkway
    Braselton, GA 30517

    Note: we cannot process returns purchased from our retail stores by mail.

    Once we receive shipment, we’ll issue a credit in your original form of payment, less adjustments for shipping and handling. By using the prepaid return label, $6 will be deducted from your refund.

    For exchanges it will be necessary for us to process your exchange as a refund and reorder. For fastest service, please contact us at 877-333-0117 to place your reorder and we will waive the regular shipping charge. When we receive your return, we will credit you at the time. If applicable, prepaid label fees apply.

    I need to return: You may return it: Cost
    Carter's or OshKosh B’gosh clothing and accessories purchased online Using FedEx Ground by printing your pre-paid return label To make a return as easy as possible, print your prepaid return label using our interactive return tool. You will need your order number, email, and zip code. If you use our pre-paid label, the shipping cost ($6) will be deducted from your return credit.
    By sending the package back on your own using UPS, USPS, or Fedex (we recommend you use tracking or delivery confirmation to make sure your package arrives) You are responsible for cost of return.
    Carter’s items may be returned to any company-owned US Carter's store; OshKosh B’gosh items may be returned to any company owned US OshKosh B’gosh store. No cost
    Orders Shipped Internationally Please call us to issue a return authorization at 762-232-1399 from 7am-12am EST daily